RETURN POLICY

WITHIN GREECE

PRODUCT CHANGE

If the customer wishes to change the product, he has the right to do so within 14 (fourteen) days with the cooperating Courier with TSAGKARADIKO EXPRESS, ELTA COURIER, code 145664. Specifically, the return to us with the indication ‘Recipient Charge’, with the above courier is free & as soon as we receive your parcel, the new product(s) will be sent, with a surcharge of 2.50 euros for Attica and 3.00 euros for the rest of Greece.
Return part or the entire order
If you wish to cancel part or the entire order after receiving the products, you can return them within 14 (fourteen) calendar days from the estimated delivery date and your money will be credited for any new order.
* In case of return of an order (unclaimed or inadmissible) which has been paid upon its completion, the return costs will be deducted from the final amount of the credit.
In any case, the customer must contact us either by phone at 210.5786113 or by sending an email to [email protected] (including the order code).
The cost of the new shipment burdens the customer.
The address for returns is:
TSAGKARADIKO EXPRESS
ACROPOLIS 3
Peristeri

T.K. 12134
Tel: 210. 5786113
For all returns it is necessary to contact TSAGKARADIKO EXPRESS in advance & include the product receipt in your package.
Returns of products are not accepted after the end of 14 (fourteen) calendar days.

TERMS & CONDITIONS OF CHANGE

In order to return the products, they must be in their original sealed packaging, and they must not be used, worn, washed, modified or damaged, along with all the accompanying documents.
If all the above conditions are met, TSAGKARADIKO EXPRESS is obliged to replace the product with any other item desired by the customer. In case of higher value, the difference is charged to the customer.
The cost of the new shipment burdens the customer.

DEFECTIVE PRODUCTS

Defective products are those that have been damaged before the collection point or that have a manufacturing defect. Products that are damaged due to use and wear are not considered defective.
All products with obvious manufacturing defects will be replaced with the same product if available, otherwise the customer can choose any other item within 7 (seven) calendar days.
Upon return and new shipment of defective products, the customer is not charged any shipping costs.
If there is a difference in the price of the new item, the cost burdens the customer.
In case the reason for your return is due to a mistake of the company, the customer is not charged with any shipping costs.

FROM CYPRUS

In case the customer wishes to change a product, he has the right to do so within 14 (fourteen) calendar days from the estimated receipt date of a purchase order. The return costs burdens the customer, as well as the shipping costs * (€ 15.00) of the change.
* Shipping costs € 15.00 refer to shipments that do not exceed 2 kg. Each additional kilo is charged € 2.50.

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