TERMS OF USE

Business ID
PANTELIS DIM. PANTELIS
Tax Identification Number 061437936
AKROPOLEOS 3 PERISTERI PC 12134
TAX OFFICE PERISTERIOU
TEL. 210 5786113
GEMI NUMBER 066417303000, Distinctive Title TSAGKARADIKO EXPRESS
Business Manager: PANTELIS PANTELIS

Aiming your best service both during your browsing in tsagkaradikoexpress.gr – Eshop and the purchase of the products you wish to buy, tsagkaradikoexpress.gr sets as its primary concern, to quote the terms concerning its rights and obligations towards you as well as your rights and obligations towards tsagkaradikoexpress.gr

General terms

tsagkaradikoexpress.gr website is an online e-commerce store selling products managed by Tsagkaradiko Express.
The following terms and conditions apply to the use of this e-shop under the trademark tsagkaradikoexpress.gr. Each “guest”, “user” or “customer” entering tsagkaradikoexpress.gr website store either limited his visit in browsing the tsagkaradikoexpress.gr E – shop or placing an order, unreservedly consents and accepts the following terms as these are formulated and analyzed in this text, without any exception.
If a “visitor”, “user” or “customer” does not consent to these terms, it is under its own responsibility to refrain not only from visiting or using this site but also from any transaction or use of the services provided by tsagkaradikoexpress.gr

Modification of General Terms of Use

The Company reserves the right to freely renew or modify the content, conditions and terms of use of this e-shop whenever it deems necessary and in accordance with the current legislation. For any conversion or addition to the terms, it assumes responsibility for updating this text.

Applicable Law

The content of this online store and the transactions that it provides, are governed by the Greek, International and European Law, whose application aims to regulate the terms and the conditions, under which the e-commerce operates with respect to the rights of consumers, when they enter into a distance contract ( Joint Ministerial Decision No. Ζ1-891 of August 2013 regarding the harmonization of the Greek legislation with the provisions of Directive 2011/83/EU, after it came into force on June 13, 2014 and the Presidential Decree No.131/2003, which transposes the European Parliament Directive 2000/31/ΕΚ into the Greek legislation as regards the e-commerce and the Law No 2251/1994 as amended by the Ministerial Decision No. Z1-629/2005 with regard to the Protection of Consumers).

Intellectual Property Rights

tsagkaradikoexpress is the exclusive owner of the logo and registered trademark ” tsagkaradikoexpress ” and ” tsagkaradikoexpress.gr” and of any other sign which includes the word ” tsagkaradikoexpress ” and the domain name ” tsagkaradikoexpress.gr “. Any unlawful or unauthorised use of tsagkaradikoexpress trademark is prohibited and gives rise to serious legal consequences. Accordingly, all images, graphics, photographs, designs, texts, etc as well as the entire content of this e-shop, are the intellectual property of tsagkaradikoexpress.gr and are protected under the provisions of Greek and European Law and international conventions. Any reproduction, retransmission or creation of derivative work based on its content is expressly prohibited. It is strictly forbidden to use, republish, transmit or communicate the names, logos, images and distinctive features used by tsagkaradikoexpress.gr
In order to avoid misleading the public about the real provider of the online store, it is forbidden to use the content of this site in any way for public or advertising purposes without the prior written consent of the company. The violation of intellectual or any other protected rights may lead to civil or criminal disputes.

User responsibility

The “visitor”, “user” or “customer” entering the tsagkaradikoexpress.gr website consents and undertakes to use the services, products and generally all the electronic data provided by this online store as the law provides and within the frame of good faith and business ethics. Tsagkaradikoexpress is selling products through its web site to “consumer” only. If you are not a consumer, please do not use our services for purchasing products on tsagkaradikoexpress.gr

Viruses, Hackering and other Cybercrimes

You may not misuse this website/App by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website/App, to the server which hosts this site/App or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website/App will cease immediately.
We will use reasonable care and skill to ensure that this website and App are safe, secure and free from bugs, viruses and other defects. Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website/App or from the downloading of the contents thereof or of such contents to which this website/App redirects.

Provided Information’s

The information’s on this site have been gathered and conveyed with the utmost care. The Company is committed to the accuracy and reliability of the information’s provided at tsagkaradikoexpress.gr online store concerning Company’s identity and the transactions provided through tsagkaradikoexpress.gr. The Company, within the frame of good faith, is not responsible for and is not bound by any electronic data entries made inadvertently or by mistake and is entitled to make immediate corrections as soon as these mistakes are noticed.

Products

The products for sale displayed through this website contain all the information necessary for the visitor, user or customer to know precisely about their technical characteristics and their properties. In addition, the listed product prices include 23% VAT.
For all products displayed in this online store, there is an indication of availability. The Company cannot provide any guarantee for the availability of its products, but it guarantees that its customers are informed of the lack of availability prior to the completion of a distance selling contract. Specifically, by sending the “Order Request” to the customer, the Company informs the customer whether the product is readily available or the expected time of delivery by the suppliers. In the event that the customer considers that the time required for re-availability of the product in question does not satisfy him, then he may request either the revocation of the product in question or the cancellation of his entire order. If the customer chooses either not to purchase the specific product or to cancel its entire order due to lack of availability, the Company has no responsibility for any damages that may arise from the non-fulfillment of the order, as at this stage a distance sales contract has not yet been concluded with the customer.

Limitation of Company Liability

This online store provides the content (e.g., information, images, photos, names, etc.) and the products available through this website “as they are”. Under no circumstances shall the Company be liable for any claims of a legal or civil and / or criminal nature, nor for any damage (positive, special or incidental, which is indicative and not restrictive, dissociative and / or cumulative consists of loss of profits, data, benefits, monetary satisfaction, etc.) by visitors of this website or third parties due to the cause of the operation or not and / or the use of this website and / or inability to provide services and / or information available to it and / or from by any chance unauthorized third party interventions in products and / or services and / or information made available through it.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
• Strikes, lock-outs or other industrial action. • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. • Impossibility of the use of public or private telecommunications networks. • The acts, decrees, legislation, regulations or restrictions of any government. • Any shipping, postal or other relevant transport strike, failure or accidents.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Promotional messages (NewsLetters)
tsagkaradikoexpress.gr allows the visitor, user or customer to choose to subscribe to the newsletter of this e-shop in order to stay informed about new products and other offers. The update is done by sending informational-advertising messages to the email address registered by each “visitor” or “user” or “customer”. tsagkaradikoexpress.gr will never abuse this service. In any case, the “visitor” or “user” or “customer” who has accepted to receive our newsletter may revoke its consent and tsagkaradikoexpress.gr will stop sending you newsletters.

Cookies

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognize your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyze how well our website is performing, or even allow us to recommend content we believe will be most relevant to you. Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
Like the majority of websites, tsagkaradikoexpress.gr uses cookies to access certain information whenever a “visitor”, “user” or “customer” is browsing our online store. The cookies we use do not harm your computer or damage your files, as they are used solely to provide you with quality services, and they are automatically deleted each time you exit the site. With the use of cookies, tsagkaradikoexpress.gr provides important services such as: order status, storage of items in the basket, personal settings eg. collection of users multiple options, recognition of returning customers. Although cookies are absolutely essential for the proper and uninterrupted operation of our website, respecting your right of choice of installing cookies on your computer or not, you have the option when you enter the website to accept or reject the use of cookies.

Links from our website

We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

RETURN POLICY

WITHIN GREECE

PRODUCT CHANGE

If the customer wishes to change the product, he has the right to do so within 14 (fourteen) days with the cooperating Courier with TSAGKARADIKO EXPRESS, ELTA COURIER, code 145664. Specifically, the return to us with the indication ‘Recipient Charge’, with the above courier is free & as soon as we receive your parcel, the new product(s) will be sent, with a surcharge of 2.50 euros for Attica and 3.00 euros for the rest of Greece.
Return part or the entire order
If you wish to cancel part or the entire order after receiving the products, you can return them within 14 (fourteen) calendar days from the estimated delivery date and your money will be credited for any new order.
* In case of return of an order (unclaimed or inadmissible) which has been paid upon its completion, the return costs will be deducted from the final amount of the credit.
In any case, the customer must contact us either by phone at 210.5786113 or by sending an email to [email protected] (including the order code).
The cost of the new shipment burdens the customer.
The address for returns is:
TSAGKARADIKO EXPRESS
ACROPOLIS 3
Peristeri

T.K. 12134
Tel: 210. 5786113
For all returns it is necessary to contact TSAGKARADIKO EXPRESS in advance & include the product receipt in your package.
Returns of products are not accepted after the end of 14 (fourteen) calendar days.

TERMS & CONDITIONS OF CHANGE

In order to return the products, they must be in their original sealed packaging, and they must not be used, worn, washed, modified or damaged, along with all the accompanying documents.
If all the above conditions are met, TSAGKARADIKO EXPRESS is obliged to replace the product with any other item desired by the customer. In case of higher value, the difference is charged to the customer.
The cost of the new shipment burdens the customer.

DEFECTIVE PRODUCTS

Defective products are those that have been damaged before the collection point or that have a manufacturing defect. Products that are damaged due to use and wear are not considered defective.
All products with obvious manufacturing defects will be replaced with the same product if available, otherwise the customer can choose any other item within 7 (seven) calendar days.
Upon return and new shipment of defective products, the customer is not charged any shipping costs.
If there is a difference in the price of the new item, the cost burdens the customer.
In case the reason for your return is due to a mistake of the company, the customer is not charged with any shipping costs.

FROM CYPRUS

In case the customer wishes to change a product, he has the right to do so within 14 (fourteen) calendar days from the estimated receipt date of a purchase order. The return costs burdens the customer, as well as the shipping costs * (€ 15.00) of the change.
* Shipping costs € 15.00 refer to shipments that do not exceed 2 kg. Each additional kilo is charged € 2.50.

This post is also available in: Greek